Frequently Asked Questions
What happens after a form is submitted?
An email containing a PDF will be sent to the staff member email submitted on the form. If you do not receive this copy, please contact FACE_DataTeam@lsgface.com.
Where do I go to get a copy of a submitted form?
Check your email for a PDF copy after fully submitting (please check spam/junk as well).
See your FACE Coordinator for access to all form PDFs – these are available via Microsoft OneDrive.
Contact FACE_DataTeam@lsgface.com and a copy can be sent to you.
How do I reopen a form that has been submitted?
Why would I need to reopen a form?
Reopening can be helpful when you need to make a change or an addition to a form that has already been submitted.
How do I continue a form that I previously saved and need to resume?
After selecting save & resume, enter your email address and a unique password for this specific form and month. (Please note that each form needs a unique password. Do not use the same password for multiple months or forms).
A resume link will be sent to the email address entered.
Password suggestion: use a combination of the form name and month.
How do I reset my password for a form I saved?
Who submits a participation roster?
Each staff member can submit their own roster for their enrolled adults and/or children.
What happens if I can’t fit all my students or adults on a participation roster?
Submit additional rosters if all participants do not fit on one.
How do I complete the Adult Participation Roster if an adult participates in multiple FACE components, e.g., Pre-Kindergarten (center-based), Family Enrichment (home-based), and/or Adult Education?
In cases where an adult is involved in multiple components, teachers are only required to fill out and select options relevant to their own component, even if they are aware of the adult's participation elsewhere or with other teachers.
Each staff member is encouraged to submit their own form.
When enrolling a prenatal family, how do I add the prenatal child to the enrollment form?
When enrolling a family with a prenatal (unborn) child, have the parent(s) select the “Prenatal (unborn) child” question as “Yes” and enter the expected due date.
Do not add the prenatal child to the list of family names until they are born.
When a prenatal child is born, how should we update the enrollment form to reflect the child's information?
Request the form be reopened to add the child.
Leave the prenatal (unborn) child question on the family overview page marked as yes. This allows for tracking of all prenatal children throughout the year.
How do I count prenatal family or parent participation?
When a prenatal family or parent is participating, the child is not included in participation counts until after the child is born.
Calculate participation hours and visits for parent(s) only.
What do I submit if a component of FACE is not in service for that month?
All monthly forms will now have an option to select “not in service this month”
Even if not in service, all monthly forms (participation and site reports) are required to be submitted.